WebAgent Navigator

Welcome to WebAgent Navigator

A comprehensive, full-service, web based, call scripting and contact management system for call centers.

This demonstration has been designed to show some of the features of WebAgent Navigator and to allow you to explore and become familiar with the application.

You will be logged in as a phone agent or Telephone Service Representative (TSR) waiting to accept incoming phone calls or make outbound calls to customers and/or prospects.

The softphone (software based telephone) used in this demonstration emulates a real telephone... it acts like it dials, connects, answers, holds, transfers, and pauses the agent (i.e. for after-call work) but it does not connect to a phone switch/PBX or actually dial a phone.

Please note that the web server this demonstration is running on is a high-volume, public server. Expect latency and slowness and please be patient. Also, the WebAgent software running for this demonstration is the Beta version with many new enhancements.

Press Login below to automatically log in to WebAgent Navigator as a demo user.

Once logged in, the first thing you'll want to try is Demo Inbound Call or Demo Sales Call but you can also use Customer Search & Dial to call an existing customer.

The Prospect Search & Dial is used to search the leads database and the Preview Next Prospect uses the Lead Server to select the next avaialbale prospect to call.

If you have any questions or problems, or would like further information or a guided demonstration,
please contact Kevin Burkholder via email or phone.